Refund and Cancellation Policy

---

For subscription plans, Azure ID Pro offers a full refund if we are unable to resolve any issues within the first 30 days of service.

• If one or more issues are successfully resolved within the first 30 days, the service fees will not be refundable.

• Exceptions: Azure ID Pro may, at its sole discretion and on a case-by-case basis, agree to a partial or full refund after deducting applicable charges for services already rendered.

We encourage customers to contact our support team to discuss any concerns regarding service quality or refund eligibility.

Refund Policy for Incident-Based Plans

You may be eligible for a refund on incident-based plans if any of the following conditions are met:

• You met all the prerequisites required to resolve the issue, but the issue remained unresolved during the active period of your account.

• The issue reported falls outside the scope of the purchased plan.

• No more than 7 days have passed since the issue was last worked on by an Azure ID Pro technician.

All refund requests are subject to review and approval by Azure ID Pro. We reserve the right to deny a refund if the eligibility conditions are not met.